The State bank of India is one of the leading nationalized banks of India. This has been in operation for many years now and has also developed in a variety of ways. There has been a change in the availability of services and facilities that are now made available in India to bank customers. There are various levels of guidance and monitoring that is conducted to help them manage their financial resources better.
Over the past couple of decades the growth of private banking and the introduction of efficient personalized services have also initiated changes in the operations nationalized banks. And among them State Bank of India has been a leader in bringing customized and efficient facilities for the patrons and account holders.
Among the various services that have been introduced by SBI in the past few years with regards to customer care are as follows.
- Customer care service department
- Credit card department
- Online banking
- Online transactions and funds transfer
- 24 hours phone banking service
- Mobile banking service
- ATMs
- Online Demat trading
- SBI mutual funds
These are only some of the ways the bank is trying to reach out to its customers in a way that would be of true assistance to them. There are specialized services available for NRIs also that ensures a safer handling of money and in their best interests.
SBI Customer Care
There is a new emphasis on the availability of customer care services for all the clients and patrons of the State Bank of India. This is a department that is further subdivided into various divisions of operations. These executives will take a complete view of any problem that is faced by an account holder. In this you can access complete information of a product or service of the bank to even lodge a complaint about the malfunctions of a service in any area of your banking experience. The executives will not only take a note of it but also ensure a complete review of the situation. You will also be able to get a solution for this within the least possible time.
What is even better is that in order to address your problem or an enquiry all that you need to avail is a number. There is a single phone number available for all customer care problems and enquiries. That makes it hassle free especially for individuals who are senior or infirm. You can call the number and it will be a toll free call.
This means your telephone company will not charge you for this call. The all India toll free number is 1800 180 1290.
Sbi Toll Free Number
The toll free numbers for several other cities are as follows.
-
- 1800 11 22 11 (Toll free from BSNL/MTNL landlines)
- 080 – 2659 9990 (other lines)
- 1800 425 3800 (accessible from landlines and mobile phones)
- 1800112211
- 18004258002
- Mumbai – 1600 22 8866
- Delhi – 1800 11 4545
- Kolkata – 1800 345 3455
There is an efficient and friendly executive at the other end who is patient in hearing your problems and issues and also offering you a complete solution within no time at all. Call them if you lose your credit card or simply want to know the latest rates of interest in fixed deposits that are given. There are local numbers that are allotted to each state in the country. There are SBI branches all over India and there is a separate number that will be available for your state. These are also available in the official website of the bank. In case you don’t have it just log onto www.statebankofindia.com and click on available links such as contact centers to avail the numbers. There is also an all India helpline number available at the site from where you can get the desired customer care number for your state. The helpline number is toll free and thus free of charge.
SBI Grievance Cell
There is a specific cell or department that has been created to provide specific services to address any grievance or complaints that a client has. There are various reasons when patrons of the bank face difficulties in carrying out their banking work. There is no such requirement for a banker with SBI to go to their branch or meet the manager for this. They can simply call the number and report the problem that they are facing.
There is another new approach that the State Bank of India has come up with. Their senior officials will soon be available to meet patrons and customers to listen to their individual problems and try to provide quick solutions. Even in case of difficult problems the bank will ensure that the solution is reached at which is acceptable and agreed upon by their customer.
To make the grievance cell available to all their patrons SBI has already set up these grievance cells in cities like Mumbai, Delhi, Kolkata, Chennai, Ahmadabad, Bangalore, Bhopal, Chandigarh, Guwahati, Hyderabad, Lucknow, Patna, Thiruvananthapuram and Bhubaneswar. And this is not all. There is a further process of ever increasing grievance cells that are coming up in other cities as well with an aim of reaching out to a wider spectrum of customer base. It is understood by the bank authorities that the increased scope of operations of the bank has spread out to all parts of India that also includes villages, smaller towns and even remote places. Thus there will be problems for their customers in these places too that needs to be addressed with the same importance.
It is also understood at SBI that a large part of the banking of modern Indians are carried out through the internet. In order to make the services of the grievance cell accessible to them there is also the availability of email ids in respective cities.
The id for the official website of the bank is http://www.sbi.co.in/index.htm. There are other helpline ids that are operational for other cities as follows
- Mumbai – helpline.lhomum@sbi.co.in
- Delhi – helpline.lhodel@sbi.co.in
- Kolkata – sbihelpline.lhokol@sbi.co.in
- Chennai – helpline.lhoche@sbi.co.in
- Bangalore – sbihelpline.lhoblr@vsnl.net
- Hyderabad – helpline.lhohyd@sbi.co.in
- Ahmedabad – helpline.lhoahm@sbi.co.in
- Patna – helpline.lhopat@sbi.co.in